The Business of Inclusion - LGBT Experiences in Asia
What do Alan Joyce, CEO of Qantas, Inga Beale CEO of Lloyd’s of London, Marion McDonald, CSO APAC at Ogilvy have in common besides being top executives? They are gay. How many Asian top executives can you name?
- 26/01/2018
- 9
Collaboration Takes 6 Levels of Trust
When I speak on Collaborative Leadership, I talk about trust having these six distinct levels:
- 25/01/2018
- 11
Importance of Customer Service in a Business
The famous saying goes “it takes years to build a reputation but just moments to ruin it.” This quote effectively addresses the importance of keeping a customer happy and satisfied. Customer service is a term that you might have come across often while purchasing a product or even while promoting a product. Since customer service and the success of a business are codependent, businesses are now focusing more on delivering excellent service to their customers. Customer service is the way a business is able to serve a customer, which indirectly reflects your brands values.
- 25/01/2018
- 13
What Does it Mean to be a Junior or a Senior UX Professional?
It was the end of 1994 and fresh out of college, I was hired for my first UX role as a research consultant. I proudly started out in the workforce as a “human factors engineer.” In today’s parlance, I was neither doing human factors nor anything related to engineering, but the evolution of UX terminology is a story for another day.
- 25/01/2018
- 6
The 5 Business Lessons I learnt from the Zara Founder
I read an amazing write up about the world’s richest man – Amancio Ortega in the latest issue of the Economist, and was humbled to learn five critical lessons from his story:
- 25/01/2018
- 9
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