The Secret of Change
When I was a therapist in private practice, specializing in short-term therapy for behavioral change, I wasn’t always successful in my attempts to help people whose doctors wanted them to stop smoking, whose spouses wanted them to lose weight, or whose managers wanted them to increase productivity.
- 24/02/2019
- 7
Body Language Tricks You Need to Know in Job Interviews
Job interviews can often feel like you are under a microscope. Job candidates are aware that they are being assessed for competence, confidence, and candor. But what about the interviewer? An interviewer’s body language can speak louder than words. Here's how to tell what the interviewer really thinks:
- 16/02/2019
- 5
Are There Gender Differences In Workplace Communication?
What have you noticed in your workplace? Are there differences in the communication style of men and women? And, if there are, which style is better?
- 01/02/2019
- 3
Customer Centricity Takes Collaboration
A customer-centric culture is not just about offering good service. It’s a way of doing business that provides a positive customer experience before, during and after the sale in order to drive repeat business, customer loyalty and profits.
- 29/01/2019
- 5
How To Make Organizational Values Come Alive
A sales manager read an article about his company’s refusal to deal with any country where “under the table” money was part of the negotiation process. He circled the article and wrote the words Right On! in the column, and mailed it to his CEO. The attached note said: “I’m proud to work in a company whose values reflect my own.”
- 25/01/2019
- 4
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