Intent data brings a certain empathy into marketing campaigns.
As marketers already know the buying intent of accounts they are targeting. When the intent is already known, the probability of spamming becomes less and inculcates the culture of permission marketing as quoted by Seth Godin. This article will highlight how to practice empathy for your customers with intent data in 2022.
Ever got a call from a sales representative while you were having an off day or were busy having a great experience. Only to be interrupted by someone trying to sell you a product you don’t want in the first place. Not only does it make you furious but it also leaves a bad impression about the brand in your mind.
You were not ready to buy when they called you. As simple as that. A marketer needs to be empathic while approaching their customers.
It doesn’t make any sense to make a key and then run around looking for a lock to open.
-This is Marketing by Seth Godin
They should know their buying intent before trying to reach you out.
Empathy is needed because you won’t find civil engineers calling people in the middle of the day to sell them products that matter or don’t matter to them.
Pursuit of attention at the expense of truth needs to stop as consumers have become wary of ads. 38% of US online adult users have installed an ad-blocker. Not out of hostile consumer intent but a casual indifference to advertiser interests.
Embrace marketing that puts efforts to understand the world from the eyes of their consumers. So, that you connect with them and a human-to-human connection needs empathy.
Marketing is about helping people. Do not push your sales pitch, instead, listen and understand their problem. Have a conversation. Don’t give an impression that you want something from them instead make them feel that they can get what they want using your help.
Use intent data to understand your customer and how to better connect with them in conversations. Understand where they are in the buying process and give them a great content experience. Focus on these two aspects-
People log on to Twitter, Facebook, LinkedIn, and Youtube for different purposes. Every platform has its own template and content type. Go native, figure out content assets your prospects are consuming.
Find out what piques the interest of your prospect. Produce content strategically keeping the needs of your audience as the topmost priority.
Look beyond transactional content. Don’t just use content to drive marketing-qualified leads. Instead, broaden your perspective and take care of the whole buyer’s lifecycle. The goal is to share valuable information with someone who needs it and not to be an intruder in their viewing experience.
Prospects searching for your product or service may be doing their research or might have an intention to make a purchase. When you create a Google Ad, consider the search intent behind the keyword.
The kind of content they engage with gives insights on whether they are in the awareness, consideration, or decision stage. This reduces clutter and allows you to precisely create an outreach campaign that targets your prospects as per the stage of the buyer’s journey they are in. it makes your marketing campaign relevant that could likely start a conversation leading to better conversions.
Stop pushing, start conversing. After all, marketing is all about helping. Discover the intent of your prospects today!
Issac is the author of Something Between Him And Her- His First Kiss and co-author of The Growth Hacking book series. He loves dissecting SaaS tools and writing about SaaS. In his free time, he loves binge-watching Netflix and gorging on books. His BBN Times column will be about content marketing, SaaS, movies, writing, and life. If you want to know more about him, Follow him on Twitter, Instagram and connect with him on LinkedIn.