Some Lessons in Affirmative Communication

Some Lessons in Affirmative Communication

Some Lessons in Affirmative Communication

The language we use in our communication can have a significant impact on how our message is received.

While many of us tend to use polite and indirect language, there are times when being direct and to-the-point is necessary. In this article, we explore the benefits of clear and affirmative communication, using a signage spotted in Bangalore as an example.

I was driving by the Old Airport Road near HAL in Bangalore and spotted this signage. It reads -- "Defence Land Trespassers Will be Shot". Now, I am sure most of you would have seen such disclaimers at prominent defense outfits warning passersby and the more adventurous types to keep a safe distance and not to entertain any wild thoughts. But such warnings are extremely rare in Indian contexts.

The more usual types are:

Trespassers will be prosecuted,

Trespassers would be arrested

No trespassing.

And the more humbler versions. But in this case, there aren't words minced.

Trespassers 'will' be shot. And not arrested, or put to trial. Or, that 'Trespassers "would" be shot'.

Such direct communication has several benefits.

For one, it doesn't leave much to imagination. It requires fewer words. And, above all, it allows for lower fences. You first shoot the person in the leg and then inquire as to what was the idea.

Our corporate communications almost border the legal language. By adding the 'howevers', 'even thoughts', 'notwithstanding', and the likes, we dilute our intentions so much that they don't count. Lack of clarity is often disguised as politeness, and resultantly, nothing much transpires. Such dialogues are replete with misunderstanding, poorly constructed and construed instructions, and even more hopeless rebuttals. That's mediocracy written all over the place in some lofty English.

Our PPTs mask our incompetence. Our vocabularies substitute for clarity of thinking. And our attempted politeness often stinks of mediocracy.

Remember, if you want work to be done, make the instructions adequately clear. No room for guesswork. Akin to the communication between two Navy SEALs or between the pilot and the ATC.

Three key ideas:

  1. Being affirmative, doesn't amount to being aggressive
  2. Courage comes from Clarity and Clarity comes from Content.
  3. Your communication must be followed by non-cheap signals.

A clear communication can save you a lot of ensuing efforts. Hope, that is clear.

I was driving by the Old Airport Road near HAL in Bangalore and spotted this signage. It reads -- "Defence Land Trespassers Will be Shot". Now, I am sure most of you would have seen such disclaimers at prominent defense outfits warning passersby and the more adventurous types to keep a safe distance and not to entertain any wild thoughts. But such warnings are extremely rare in Indian contexts.

The more usual types are:

Trespassers will be prosecuted,

Trespassers would be arrested

No trespassing.

And the more humbler versions. But in this case, there aren't words minced.

Trespassers 'will' be shot. And not arrested, or put to trial. Or, that 'Trespassers "would" be shot'.

Such direct communication has several benefits.

For one, it doesn't leave much to imagination. It requires fewer words. And, above all, it allows for lower fences. You first shoot the person in the leg and then inquire as to what was the idea.

Our corporate communications almost border the legal language. By adding the 'howevers', 'even thoughts', 'notwithstanding', and the likes, we dilute our intentions so much that they don't count. Lack of clarity is often disguised as politeness, and resultantly, nothing much transpires. Such dialogues are replete with misunderstanding, poorly constructed and construed instructions, and even more hopeless rebuttals. That's mediocracy written all over the place in some lofty English.

Our PPTs mask our incompetence. Our vocabularies substitute for clarity of thinking. And our attempted politeness often stinks of mediocracy.

Remember, if you want work to be done, make the instructions adequately clear. No room for guesswork. Akin to the communication between two Navy SEALs or between the pilot and the ATC.

Three key ideas:

  1. Being affirmative, doesn't amount to being aggressive
  2. Courage comes from Clarity and Clarity comes from Content.
  3. Your communication must be followed by non-cheap signals.

A clear communication can save you a lot of ensuing efforts. Hope, that is clear.

Clear communication is essential for getting work done efficiently and avoiding misunderstandings. While it may seem aggressive or impolite to be direct, it is often necessary to ensure that our message is understood and acted upon. By embracing clarity and content, we can communicate effectively and avoid the mediocrity that often plagues corporate communication. So next time you need to communicate something important, remember to be affirmative, clear, and followed by non-cheap signals.

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Dr. Pavan Soni

Innovation Expert

Dr. Pavan is an Innovation Evangelist by profession and a teacher by passion. He is the founder of Inflexion Point, a strategy and innovation consulting. Apart from being an Adjunct Faculty at IIM Bangalore, Pavan has consulted with leading organizations on innovation and creativity, including 3M, Amazon, BCG, Deloitte, Flipkart, Honeywell, and Samsung, amongst others. Pavan was the only Indian to be shortlisted for the prestigious 'FT & McKinsey Bracken Bower Award for the Best Business Book of the Year 2016'. He has also been invited four times to speak at the TEDx. For his work on innovation, Pavan bagged the prestigious ‘On the Job Achiever’ Award at Lakshya in 2007 at NITIE Mumbai. Pavan works closely with CII, Bangalore Chamber of Industry and Commerce, European Business Group, FICCI, Karnataka Knowledge Commission, NHRD, and World Trade Centre, towards shaping their innovation activities. Pavan is a mentor for NSRCEL at IIM Bangalore, Founder Institute, Institute of Product Leadership, Brainstars, Budli, HackerEarth, and UpGrad, and is on advisory board for VC firm- Utilis Capital. Pavan is also a columnist at YourStory, Entrepreneur India, Inc 42, and People Matters. He is a Gold Medalist from MBM Engineering College Jodhpur, and did his PGDIE from NITIE Mumbai. Pavan finished his Doctoral Studies from IIM Bangalore in the domain of innovation management. More on his work is available at www.PavanSoni.com.

   
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