Understanding The Communication Gap between Recruiters and Candidates

Understanding The Communication Gap between Recruiters and Candidates

Naveen Joshi 08/05/2021
Understanding The Communication Gap between Recruiters and Candidates

The communication gap between candidates and recruiters can be attributed to several factors including low visibility for candidates and repetitive unwanted tasks for hiring managers. 

“If I wanted a response after five days, I’d prefer you to send a pigeon.”

What you just read is funny, sad, yet true. In this age, everyone needs things done in a jiffy, yet responses from hiring managers are still rather slow. The age-old communication barrier still exists in the recruitment process. Research has found that three of five candidate complaints are related to communication. This communication delay or gap results in a number of tangible and intangible losses to candidates as well as organizations. 

What Causes a Communication Gap?


Low Visibility for Candidates

Candidates are often kept in the hanging and in the dark in the recruiting process. Right from the application stage, candidates have to rely on recruiting managers to provide updated information about the application status. Delayed and, sometimes, zero communication from the recruiters’ end is the biggest reason for candidates to make those frantic calls and emails, but then even those go mostly unanswered. This leads to a communication gap between candidates and recruiters. This problem can be easily solved by provided candidates with automated notifications about change in the status of their application or having a candidate dashboard where they can easily see their application status and recruiter actions.

Repetitive Unwanted Tasks for Hiring Managers

Well, recruiters aren’t to be blamed completely for the delayed communication with candidates. One of the major reasons recruiters aren’t able to respond to candidates quickly is that they are already so engrossed in other repetitive tasks. Recruiting teams have to go through the process of screening resumes, scheduling and conducting interviews, and carry out other HR tasks, which consumes a lot of time of the recruiting teams. Thus, recruiters can’t respond to every candidate and this causes a communication delay and gap. The easiest way to solve this problem is by empowering your recruitment team with tools that can take over the repetitive tasks, freeing their valuable time. Organizations can’t just ignore the communication gap and have to take the appropriate steps to enhance their communication framework. Here’s why...

Why Communication is an Integral Part of Effective Hiring?

Community Management Tips

Recruiters can’t ignore the communication gap prevalent in the hiring process. Here are two reasons why a strong communication channel between candidates and recruiters can enhance the hiring process for both parties.

1. Elevate the Candidate Experience

Failure to provide candidates with a superlative experience is one of the biggest challenges modern recruiters face. The communication gap is one of the biggest contributors to this lackluster candidate experience. By improving communication, the overall candidate experience is significantly enhanced. This enhanced experience can be provided through direct as well as indirect communication. As mentioned above, indirect communication can be elevated by providing candidates with a dashboard where they can easily see their candidature status. Most of the communication from the candidates is simply regarding their application status. If their candidature visibility is improved, there won’t be any need for them to contact the recruiters as they can easily find the required information. Similarly, if your recruiters are freed of the repetitive tasks, they can dedicate their time to responding to candidates’ queries quickly, making them feel valued and appreciated, which is also a significant improvement from the current candidate experience when it comes to communication.

2. Capture the Right Talent

Most candidates leave the recruitment process midway due to delayed communication. They then start looking elsewhere for job opportunities, as they think that the job vacancy at your organization is filled, hence no response from the HR teams, or they even develop a sentiment that the organization doesn’t care much about candidates. This can lead to your organization missing out on potential candidates. Constant and timely communication between the candidate and recruiters ensures that the candidate is always updated with the latest information about the job vacancy and his candidature. A candidate is less likely to leave the hiring process if he is continuously in the loop of things. This can help in expanding your talent pool and may even provide better talent for your organization.

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Naveen Joshi

Tech Expert

Naveen is the Founder and CEO of Allerin, a software solutions provider that delivers innovative and agile solutions that enable to automate, inspire and impress. He is a seasoned professional with more than 20 years of experience, with extensive experience in customizing open source products for cost optimizations of large scale IT deployment. He is currently working on Internet of Things solutions with Big Data Analytics. Naveen completed his programming qualifications in various Indian institutes.

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