More in Companies


4 years

Why your Brand Needs More Than Just a Logo

For most business owners, branding is a confusing topic. Many of them don’t know that there’s more to branding than just their logo and style guide.

4 years

Inflexion Point - Part 4

Welcome back to Inflexion Point, the monthly on the insightful research and practical developments from the domains of innovation, creativity, and strategy.

4 years

Why Startups Fail and How Yours Can Succeed

Very few businesses have ever attained success within just a few days. Building a sustainable company with a good brand and reputation is a long, consuming and continuous process.

4 years

Peter Thiel and Leaving Silicon Valley

Peter Gregory, the character from the series, Silicon Valley, who most resembled Peter Thiel, was written out during season 1 because he died of a heart attack. Peter Thiel’s departure from Silicon Valley was – fortunately – for different reasons. Having taken a great deal of grief from the tech community for his support of Donald Trump, he decided that the climate of the place had become too one dimensional, too much of a bubble.

4 years

The Trump Approach on Foreign Policy: A Confusing Time

The words “another country” evoke themes on both sides of the Atlantic. It occupies the first line of the second (or third, depending on the version) stanza of the hymn, “I Vow to Thee My Country”, that was written in the aftermath of WWI. It is the title of a movie loosely based on the life of the British (Cambridge) spy Guy Burgess that explores themes of patriotism, class and sexuality. It is also the title of a movie based on the 1962 book by James Baldwin that explores the themes of sexuality and race in America. For someone of dual citizenship, with half a life spent in the UK and half in the US, the title taps a rich seam of conflicted thoughts and feelings about the ties that bind and how self can be subjugated to something greater than self.

4 years

The 3 Leader Profiles You Must Avoid

The feeling in my stomach was sickening. At first, I sat there in slight disbelief with the simple thought running through my head over and over, “How in the world could my team possibly rate me like this?” As I continued through my leader report, the feeling didn’t get better as I read, “He micromanages a lot” and “He treats people differently based on who you are.” Candidly, it was hard to read. As I sat back in my chair fighting off feelings of anger and disappointment, I saw the words a mentor had spoken to me that I had written on a notecard:

4 years

The Symbiotic Future of Customer Service

The Symbiotic Future of Customer Service I began 2018 with a few predictions about the ways I expected AI to shake out this year. One of the trends that I discussed was companies embracing the concept that humans would work hand-in-hand with artificial intelligence to improve customer experience. I am happy to say that’s beginning to happen.

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