A recent Gallup report announced that 70 percent of Americans are either disengaged or miserable in their workplace. As the North American job industry remains governed by uncertainty its employees remain highly stressed…which explains Gallup’s findings.
One of the most important messages I drill into people at my free events is this simple formula:
No one can understand the importance of values and ethics in business more than Jack Ma, the founder of Alibaba Group, who has lived and grown through humble beginnings. Adding further to his wise thoughts, I believe, that in the world of today that is entirely driven on machines, it is important to keep our brains and hearts less mechanized and more thoughtful of the people (read valuable customers) who bring us our bread and butter.
Two years ago, Facebook announced that companies can send consumers automated chatbot promotions through Messenger within 24 hours of a customer-initiated interaction. Companies should be cautious however, and make sure they understand the consumer's intent to ensure that they engage that person with the right message in the right moment. This is a great opportunity for B2C companies, but too many times I've seen companies squander revenue opportunities because they lack a scientific approach.
How hard is it to innovate? Not once but over and over? How can you repeatedly implement great new products, processes or services? Continuous innovation is not easy and if you keep using the same method you will experience diminishing results. Try innovating how you innovate by employing some of these ideas.
Everyone wants immediate results, but that's rarely the case, regardless of whether you're attempting to lose weight, improve revenue, or develop as a leader. That's because results, especially the ones with a lasting impact, are the byproduct of doing the right things each and every day.
Have you ever wondered how Santa Claus determines whether to leave you a present or a lump of coal on Christmas Eve? How he knows if you’ve been naughty or nice? I don’t have any hard evidence to back me up, but I’m pretty sure that he must be a first-class lie detector.