Ashok Gairola Tech Guru


Ashok is a Business Transformation Leader and certified Six Sigma Master Black Belt. He is expert in Robotics & Digital Strategy Consulting. He previously led successful projects at IBM, General Electric (GE), Zenta (Accenture), GENPACT. Ashok has more than 25 years of experience in Business transformation using latest innovative technologies. 

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Chatbots Replacing FAQ & Customer Service

Whether it is on mobile or desktop, you should have already noticed a lot of chat-bot integration for fun on messaging applications or for customer relationship management. By 2020, most of the digital interactions will be with voice chatbots, which will be integrated with machine learning & artificial intelligence on the background to serve better output. Level 1 customer service helpdesks will mostly cease to exist.

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