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1 month

The 3 Leader Profiles You Must Avoid

The feeling in my stomach was sickening. At first, I sat there in slight disbelief with the simple thought running through my head over and over, “How in the world could my team possibly rate me like this?” As I continued through my leader report, the feeling didn’t get better as I read, “He micromanages a lot” and “He treats people differently based on who you are.” Candidly, it was hard to read. As I sat back in my chair fighting off feelings of anger and disappointment, I saw the words a mentor had spoken to me that I had written on a notecard:

1 month

The Symbiotic Future of Customer Service

The Symbiotic Future of Customer Service I began 2018 with a few predictions about the ways I expected AI to shake out this year. One of the trends that I discussed was companies embracing the concept that humans would work hand-in-hand with artificial intelligence to improve customer experience. I am happy to say that’s beginning to happen.

1 month

Who is Your Favourite Boss?

How long did you take to come up with a name? If this is your first job, read no further. Oh! you come up with a name in no time? Did I hear you say that this is a question for which we all have answers instantaneously? I believe we are always ready to talk about our pet boss even before anybody has asked us. Then what's the big deal about, you might ask, isn't it as similar as asking about your favourite colour/dish/city/movie/best friend?

1 month

It is Arriving - Blockchain Accounting and Audit

In the accounting world we have had two approaches to write accounts: Passing single entries or just making notes of what transactions we did and with whom. But it never really helped us as it did not show the other side of transaction and never gave a full picture of the financial position of an entity. Then came the double entry system of book keeping and accounting which solved all the problems that the single-entry system had. It showed us two sides of the transaction i.e Debit and Credit, which revolutionized the accounting world forever.

1 month

Demystifying the Killer Robots Myth

If you’ve seen the movie “Snakes on a Plane,” you’ll recall the scene where Samuel L. Jackson uses some colorful language to describe how fed up he is with all the snakes on that plane. While I’m going to use less colorful language here, substitute “killer robots” for “snakes” and “the conversation about AI” for the word “plane,” and you’ll understand how I feel. Even if you haven’t seen it, you get the idea.

1 month

People Don't Know What They Want - A New Maxim to Focus On

Today, all industries across the globe are running to achieve a remarkable customer experience to gain market share and increase their engagement. 

1 month

Do you Want Results? Reward Behavior

In a previous article, I discussed the essential value of encouraging innovation on an organization-wide scale. To help achieve that, I addressed varied ways to nurture an innovative culture, including financial rewards, time off and the flexibility to work from a place that’s inspiring.