Himanshu Goel Leadership Guru

Himanshu is a transformative business leader with three decades of experience in the telecom industry. He is currently the managing director of Syniverse and has extensive experience working in MNC’s like Microsoft, IBM, and CISCO. He polished his management skills studying at the University of Chicago Booth school of business and INSEAD, an extensive education program in strategy, finance, and general business. He is also an angel investor and believes startups can solve the job crisis of India.

 

Leveraging Customer Feedback for 16x Growth of Annual Revenues

Global Account Transformation opportunity - Got an opportunity to join a company known for its world leading sales and go to market strategies. Globally this company had identified 55 accounts which contributed 40% of it's annual revenues and each account was led by a "Global Client Director" (CD). My first assignment as CD was to transform one of these global accounts with whom they had a fraction of their fair wallet share and was right at the bottom of this list of 55 accounts. This customer is a very progressive organization which values partnership and has it's presence in India, SAARC & African nations.

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Integrity and Homework to Win in the Marketplace

This was the beginning of the internet era and I was working for a company as a pre-sales head.

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Game Changing Proposition Win in the Marketplace

Early 2000’s the company I was working for acquired a Unified Messaging System (UMS) company. This meant an operator could offer a mailbox to a subscriber which could store and process Voicemail, E-mail, Fax-mail all from the same mailbox.

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How to Stay Relevant at Work

Today I learnt about spatial programming which help build virtual reality games to run them on 5G networks. I also learned about machine learning techniques to develop speech recognition software for a personal assistant or a Bot. What I felt is that I am probably late by few quarters learning about it. But then I have to if I must stay relevant for the next ten years. I must keep updating myself.

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Five Management Lessons Learned from Turbulent Times

It's been almost three decades I have been working in the telecom sector and throughout this period, I have lead a lot of complex projects, managed diverse teams, and had the privilege of working with professionals. It has been quite an exciting journey which taught me a few management lessons that most B Schools don’t.

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