Sarah Ronald Investment Guru

Sarah is an entrepreneur and investor in early start-ups. She is the Founder of Nile, an award winning Service Design firm. Additional appointments have included, an elected Executive member of the British Interactive Media Association (BIMA), advisor to the Scottish Financial Fintech Strategy group, the Design Council and Number 10 Downing Street Digital Advisory Board. Her main areas of focus include, use of new technologies to improve the way we live and work, and the need to evolve company cultures to achieve sustainable change. Sarah holds an MA in Psychology from the University of Aberdeen and an MSc in Human Computer Interaction from the Heriot-Watt University.

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PSD2 and APIs: How Open Banking will Unbundle Financial Services

Regulations often hinder innovation rather than boost it, but PSD2 could radically change the relationship between banks and consumers — one where trust is everything.

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Designing Services for the Distributed Organisations of Tomorrow

Disruptive technologies like blockchain are redefining how organisations are structured and unearthing fresh opportunities for innovation in service and experience design.

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How to Design Better Conversations with Machines

Automation is perceived as a cost-saving shortcut, but until we can design better conversations with machines, firms can’t rely on robots to build trust in their services.

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Building Smarter Services on the Blockchain

The UK government is getting serious about blockchain, and the future of fintech could be the key to delivering better public services.

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Can Biometrics Save the High Street?

For physical shops hoping to compete with online retailers, data and biometrics offer new hope. But success is only possible with a razor-sharp focus on the customer experience.

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