Have you ever lost your customer to a competitor because of some xyz reason? And you are still confused about it. When dealing with customers, it is not always about how incredible your services are but more than what matter matters is how skillfully you manage your customers. How is your business doing in terms of customer satisfaction? Let me tell you about ours.
I have written in the past about the two levels of metacognition with the higher order allowing an individual to use a full suite of higher order thinking skills across any context. How is this kind of thinking achieved?
Since high school, I have been an avid gamer. From 2009–2013 I played competitive Call of Duty and was fortunate enough to win 6 online seasons, where as little as 5,000 or as many as 60,000 teams competed over 3 months. Having lived on the east coast for the majority of my life I never considered flying to E3, which is hosted in Los Angeles every year. Despite this, I bought a ticket on the final day and booked a flight for the following week — currently live in San Francisco so it is easier.
Life is a race. In order to stay on top of everything that life throws at you, you need to keep evolving with time. Or else, you will be left white faced and everyone else would steer right past you.
One of the underlying questions that I keep getting in an implicit and non-direct manner is the question of how we got to where we are now with things in a non-optimal way. In a nutshell, nobody.
It is really remarkable. As a former college president, I was repeatedly reminded that we can do 99 things right for and with a student but what they focus on and remember and talk about while in school and as alums is often that one bad encounter, that one bad professor, that one bad incident. And, it is not easy to cut through that bad memory to revive the good memories. It is as if the bad incident/memory literally takes over our brain space and crowds out good memories.
As a leader, manager or supervisor of an organisation, you are responsible to create an environment at the workplace that enables people to thrive. What people underestimate is that Human Resource (HR) policy plays a vital role in the success of any business! The requirements on HR departments to formulate policies that can enable businesses to operate smoothly have never been higher.