Tim Romero is the Head of Google for Startups Japan. He is a Tokyo-based entrepreneur, podcaster, author and teacher who has started four companies and led Japan market entry for others since coming to Japan more than 25 years ago. Tim hosts the Disrupting Japan podcast, teaches corporate innovation and entrepreneurship at the NYU Shinagawa campus and is CTO of TEPCO's Business Innovation Task Force. Tim is deeply involved in Japan's startup community as an investor, founder and mentor.
The Japanese commitment to customer service is legendary, but it has a dark side as well. We Westerners are usually taken aback when we first encounter it, but it is something that most Japanese have simply grown to accept.