AI-driven kiosks are going to revolutionize the way we interact with kiosks by providing an intelligent voice and gesture user interface.
A non-AI kiosk relies on simple touch inputs. It is similar to interacting with the early iterations of touchscreen phones. The kiosk carries out actions based on the input provided by the user, which are usually limited. When it comes to user interaction, there is actually none. Users just tap on different parts of the screen, and the kiosk responds accordingly. But when you think of it, kiosks were originally used as human replacements to help customers. However, the interaction they provide with the current interface is anything but human. This is due to the kiosk’s limited intelligence and its incapability to learn new things. In addition, if the kiosk fails to complete a task, or users have difficulties in operating the kiosk, they have to find a human representative. Thus, kiosks often fail at achieving their purpose. To summarize, non-AI kiosks are boring, unintelligent, and rather obnoxious to work with. Now let’s turn our attention to AI-driven kiosks.
Imagine if you could interact with kiosks the same way Tony Stark does with J.A.R.V.I.S. You could gesticulate to move around the kiosk interface, or talk to the kiosk in an organic manner to get tasks done! Imagine the possibilities if the kiosk could accurately understand your every word and action, no matter how nuanced they would be. Well, AI-driven kiosks can make this sci-fi concept a reality. AI-driven kiosks can utilize voice and gesture recognition tools to provide highly engaging user interaction. Voice user interface: An AI-driven kiosk with Natural Language Processing capabilities can enable users to communicate with the kiosk in an organic manner. This means users can interact with the kiosk in the same manner as they would if they were talking to another person. The kiosk can understand a user’s speech, even if it includes colloquial language or slang words, thanks to artificial intelligence technology. The kiosk can then provide feedback to the user in an audio format, similar to having a one-on-one interaction. Thus, AI-driven kiosks with voice user interface result in being a much friendlier, simpler, and interactive way of communication when compared to touchscreen kiosks. Gesture control interface: AI-driven kiosks can also leverage gesture recognition technology to provide a gesture control interface to the users. With GCI, Individuals can gesticulate to carry out tasks. The computer vision and motion tracking software can analyze and precisely understand hand movements to allow the user to navigate through the kiosk interface. Users can scroll through the menus using waves, point to select items, or perform other gestures that are similar to touch inputs. GCI is easy-to-understand as it almost replicates all our actions with touchscreen devices. The benefit of using GCI in kiosks is that it helps eliminate our contact with touch shared surfaces, which is highly essential for maintaining public hygiene standards. Both the methods of user-interaction eliminate the need for touching the kiosk surface and provide an engaging and interactive method of communication.
AI-driven kiosks can see applications in a large number of places. They can be used to replace every single touch screen kiosk in the world. Some prominent areas where we can expect to see the first touchless AI-driven kiosks include:
Touchless kiosks can be implemented at airports to provide convenient check-ins to passengers. Users can get their identity verified, documentation cleared, and get answers to their questions with AI-driven kiosks. With computer vision technology, the kiosk will be able to identify and validate the biometrics of passengers. Similarly, it can scan and verify documents such as passports and visa papers to provide a hassle-free check-in. And with Natural Language Processing (NLP) capabilities, passengers can interact with the kiosk as if they are talking to a human representative. If needed, users can interact with the kiosk using a combination of voice and gesture commands to have a pleasing experience interacting with the kiosk that is suited to their preference.
How cool would it be if you just asked a kiosk to order a meal using voice commands? Imagine saying, “I need a double cheeseburger with extra veggies, two medium fries, with extra sauce, and a large coke,” and the kiosk actually understanding your request word by word. Or using gestures to choose between hundreds of food options available to create your perfect meal. With AI-driven kiosks, you can actually do that. And when it comes to paying for the meal, the kiosk can verify your identity with computer vision technology and deduct the bill amount from your bank account or membership card.
Now imagine, you drive into a parking lot. You simply enter and exit it without any stoppages. As soon as you are about to enter the facility, there is no time wasted on noting the vehicle number. Similarly, when you exit the facility, the parking fee gets automatically deducted from your account. You don’t have to manually pay the parking fee or even scan credit cards or use other digital payment methods. You simply ‘Drive-in and Drive out.’ Sounds uber-cool, right? With AI-driven kiosks, the parking experience can turn into something exactly like this. AI-driven kiosks can use computer vision technology to automatically scan the license plate of the drivers when entering, and then deduct the parking fees automatically from their accounts when they leave the parking lot.
In addition to being used at airports, restaurants, and parking lots, touchless kiosks can also be implemented at various other places such as hospitals, shopping malls, and cinemas. AI-integration in the existing kiosk ecosystem is relatively easy. It only requires minor tweaks in the hardware and software. Organizations can easily upgrade the hardware by implementing computer vision cameras and depth and motion sensors. Similarly, software integration is also an easy step. Allerin’s AI library can be easily integrated into your current software to upgrade your kiosks and make your customers get the “I am Iron Man” feeling! Get in touch with Allerin to know more about how to transform your kiosk from boring to future-ready.
Naveen is the Founder and CEO of Allerin, a software solutions provider that delivers innovative and agile solutions that enable to automate, inspire and impress. He is a seasoned professional with more than 20 years of experience, with extensive experience in customizing open source products for cost optimizations of large scale IT deployment. He is currently working on Internet of Things solutions with Big Data Analytics. Naveen completed his programming qualifications in various Indian institutes.