One of the most fundamental ways of taking a profound control over your business is to understand its various aspects and to understand them well. Something, that is only possible if you keep your knowledge head to head with the hurrying time. So even if you have a billion-dollar company or you are just getting started; you will always find the need to continuously expand your skill set and get better at what you do.
Dataism declares that the universe consists of data flows, and the value of any phenomenon or entity is determined by its contribution to the data processing.
The Japanese commitment to customer service is legendary, but it has a dark side as well. We Westerners are usually taken aback when we first encounter it, but it is something that most Japanese have simply grown to accept.
Whether it is on mobile or desktop, you should have already noticed a lot of chat-bot integration for fun on messaging applications or for customer relationship management. By 2020, most of the digital interactions will be with voice chatbots, which will be integrated with machine learning & artificial intelligence on the background to serve better output. Level 1 customer service helpdesks will mostly cease to exist.
Looking back, 2017 was a significant year for technology. Consider that at the beginning of 2017, Bitcoin was virtually unknown to most people , and Artificial Intelligence was something that they had perhaps heard of once or twice, but was still a concept confined to science fiction. Cloud computing was still untested to many people, and hardly anyone would realise how prevalent Bots would become a mere 12 months later.
2017 was an incredible year for technology. From innovations that made our homes smarter (like smart-speakers), to those that made us efficient at work (like AI) and those that made everything in between (e.g. our cars) better, technology has never felt as omnipresent as it did this past year.
Remember the kindergarten days when you used to get those coloring books with the outlines of pictures to fill color in? So that you would learn the art in a simplified yet systematic way. Wireframing is a lot like that.