Facebook often asks its customers to provide feedback on various aspects of their shopping experience.
These scores are available as percentages out of 100 and include:
Product Quality: Facebook asked customers to rate the quality of the product they received.
Delivery: In feedback, Facebook asked Customers if they received the product or not.
Customer Service: Customers are asked if they are satisfied with the service they received.
Delivery Speed: Facebook also judges delivery speed, which can be set on the Score Dashboard.
Other Aspects: Facebook has not defined other aspects, but customers can provide feedback on any other aspect they deem relevant.
If you receive notifications from Facebook indicating that your ads may see reduced delivery due to negative feedback, there are several things you can do to improve your Customer Feedback Score:
If your feedback score is very low, it can negatively impact your ad campaign in several ways:
Are you struggling with a low customer feedback score on Facebook? Take action now to improve your score and ensure the success of your ad campaigns. Follow the best practices outlined by Facebook and monitor your feedback score regularly to avoid any negative impact on your ad account. Start implementing these strategies today to improve your customer feedback score and drive success on Facebook.
Mihir Gadhvi is the co-founder of illustrake and HAYD. Illustrake is a D2C Enabler and offers Performance Marketing, Retention Marketing, and Content Creation Services. HAYD is a brand New, homegrown fashion line that aims to make clothing easy for us without taxing our planet. Although the concept is quite known now, HAYD wants to accomplish sustainability by reducing its impact on the environment with safe and fair manufacturing.