Customer-Centric Approach: Managing Contacts with Appliance Repair Business Software

Customer-Centric Approach: Managing Contacts with Appliance Repair Business Software

Daniel Hall 12/04/2024
Customer-Centric Approach: Managing Contacts with Appliance Repair Business Software

Providers of maintenance services for devices and systems have special requirements for ERP software.

In particular, master data management functions go beyond the normal feature set of most systems. This is where the issue of a reliable and advanced level of service for building technologies and equipment comes in. 

To review and further implement free appliance repair business software, you need to understand the quality benefits you can get. 

After all, there are many industry requirements for both the quality of the software itself and the specifics of appliance repair businesses around the world. Let's get acquainted with the details in this article.

What Are the Industry Functions of Appliance Repair Business Software?


  • In this kind of software, you, as a valuable user, can store information about the property recorded as a location separately from the name or company name. In addition, additional addresses contain information about business representatives, customers, contractors, owners, managers, caretakers, tenants, etc.

  • Keeping records of equipment is also important and indispensable. Each device and each system can be assigned a location.

  • The location of objects (residential or commercial premises) is the main parameter for simplifying all processes. It is necessary to indicate it so that, for example, a service technician can quickly find the right device on the spot by helping him to indicate the location of the object.

  • Billing to the address also depends on the location. This is regulated by the owner, after which invoices are sent to him.

  • The history required to indicate the progress of each device is recorded and can be viewed at any time by you or your customers. 

Thus, the software for this kind of request is actively implemented to improve and control administrative business processes and improve the quality of service, customer feedback reports, and many other indispensable elements of business prosperity.

Only by getting a single but comprehensive software solution will you simplify your daily office work. Make your workflow and customer service fast, easy, secure, comfortable, and reliable.

Now let's move on to the benefits of the solution.

Get Streamlined Workshop Equipment

Thanks to logical processes, analysis, and automation in the system, sources of errors are reduced and processes are accelerated. Be among entrepreneurs worldwide who save valuable time by professionally creating offers, invoices, reminders, credit notes, delivery notes, sales tax, and accounting.

Logical Structure to Next-Level Earning

The Orcatec software is very easy and intuitive to use, thanks to its logical structure.

The invoice manager ensures that the mandatory information required by the tax office is filled in on the invoice. Sales tax is correctly calculated in the invoice and shown in the total amount on the invoice according to the different VAT rates.

Start an upselling strategy to grow appliance repair business revenue right after the offer.

Extensible Variable

Who is the software for? The software is suitable for retailers, craftsmen, service providers, freelancers, and small businesses.

You can use different modules to combine a set of functions according to your needs.

Manage Your Contacts with Appliance Repair Business Software 

Start to be close to the user. With advanced experience and direct contact with the users of the software, Orcatec has managed to find a very practical solution in the entire process.

You can offer your customers the perfect symbiosis of practical software and very high-quality service. You can see for yourself the quality of our product with a demo version without obligation.

Key Functions of the Appliance Repair Business Software


Let's take a look at the critical features of Orcatec before you get appliance repair business solutions:

  • maintaining a logbook of repairs, equipment, customers, and payments

  • creation and editing of printouts, including repair confirmation printouts, repair map

  • creation of print templates using HTML and CSS

  • the ability to freely define fields describing the equipment

  • сoordinate repairs by adding notes of varying degrees of importance

  • setting up the repair progress, the ability to check the final progress of the repair

  • access to the program for many users and service technicians with different levels of access

  • the ability to assign repairs to service technicians

  • database management: the ability to use many databases simultaneously

  • support for the popular MySQL database (remote/local database) and SQLite

  • access to the remote database from many locations simultaneously

  • ability to define payments between the customer and the service

  • ability to define hardware templates

  • ability to determine the types of equipment

  • ability to define repair statuses

  • the ability to customize the method of repair numbering

  • simple implementation due to the ability to import settings from the database

  • access to a special website that allows you to check the status of repairs

  • the ability to add notes that appear in the online service

  • support for barcodes (printing, scanning)

  • a module that allows you to send SMS and e-mail notifications about the completion of repairs

  • SMS gateway to all networks in the country

  • advanced statistical module (with financial statistics)

Consider the application area for a better understanding of the practical use of this kind of software:

  • Repair facility management and customer assignment

  • Contact management.

  • Invoices, invoices, offers, reminders, correction invoices, subscription invoices, and discounts

  • Traffic light system for invoice payment status

  • Print templates can be freely adapted

  • PDF Printing

  • Email delivery

  • Create and manage your fields with additional information

  • Many filter functions

  • Create overview lists

  • Store products/services with inventory

  • Product variants

  • Group products management

  • Discount system

  • Store and print product images

  • Store documents for products

  • View product usage, warehouse management

  • Create an inventory list

  • Create receipts

  • Import Amazon and eBay via the file

  • SEPA Create a direct debit

  • Calendar of appointments

  • Automatic backup function

  • User management


Orcatec has developed its business support tools and implemented them at every workplace.  By mechanizing and automating the collection and inspection of smartphones and computers, measures are taken to improve the experience of software users around the world.

As well, the availability of the CS support center is ensured to address budgetary items to improve business operations, such as increasing efficiency and quality at every point of customer inquiry.

Find fast and personalized support for software customers through the extensive Orcatec network.

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Daniel Hall

Business Expert

Daniel Hall is an experienced digital marketer, author and world traveller. He spends a lot of his free time flipping through books and learning about a plethora of topics.

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