I find companies often view technology with a yardstick. Of course, metrics are important. The benefit of scalable AI, however, may not turn into dollars 100% of the time. The best tech makes a transformational difference for real people.
Company culture is one that is close to my heart. I’ve worked in cultures where I would have done just about anything asked of me. These cultures were built on feeling valued, inspired and recognized. Of course, we all know how the opposite of that feels, which is why I was fascinated by BCG’s article entitled “The Hidden Cultural Benefits of AI.”
Be prepared to explore the impact of AI in fresh ways. This article covers ground I’ve not seen elsewhere and dives into interesting stats about how AI impacts:
In fact, 97% of companies surveyed report improvement in at least one cultural benefit. That’s amazing considering culture is one of the top reasons for people to stay – or leave – an organization.
It makes sense.
AI improves efficiency and decision making. The more clarity we have, the more space we have to create and innovate and work with others to achieve big goals.
The article explores something else I hope more people in tech consider: the relationship between technology and people. We are not talking about displacement of people or AI vs. users. They are not mutually exclusive. If AI were part of the organizational fabric, the result can have a powerful influence on outcomes . . .
When AI helps an organization be more competitive, employees feel the energy of being on a winning team.
When AI improves an organization’s business processes, team morale goes up.
When AI strengthens company culture, it is more resilient.
What do you think? How do you see the immeasurable benefits of AI?
Helen Yu is a Global Top 20 thought leader in 10 categories, including digital transformation, artificial intelligence, cloud computing, cybersecurity, internet of things and marketing. She is a Board Director, Fortune 500 Advisor, WSJ Best Selling & Award Winning Author, Keynote Speaker, Top 50 Women in Tech and IBM Top 10 Global Thought Leader in Digital Transformation. She is also the Founder & CEO of Tigon Advisory, a CXO-as-a-Service growth accelerator, which multiplies growth opportunities from startups to large enterprises. Helen collaborated with prestigious organizations including Intel, VMware, Salesforce, Cisco, Qualcomm, AT&T, IBM, Microsoft and Vodafone. She is also the author of Ascend Your Start-Up.