Top 5 Last-Mile Delivery Companies in the Middle East - Redefining Delivery Landscape

Do you know the Middle East e-commerce market is expected to reach US$27 billion by 2025 ( growing almost by US$10 billion from 2020)?

The United Arab Emirates (UAE) is a thriving hub for e-commerce and logistics that received great demand from the young, tech-savvy population. Today, over 90% of Middle East buyers prefer shopping online.

Last-mile delivery companies in the UAE play a crucial role by ensuring timely and seamless deliveries of goods and services to customers' doorsteps. These companies with the ability to choose best last-mile delivery software, innovative solutions, and a commitment to customer satisfaction, are revolutionizing the delivery landscape in the region.

What is Last-Mile Delivery?

Last-mile delivery or last-mile logistics is the last leg of the supply chain, where the goods are delivered to the customer’s doorstep or to a retail store from a warehouse or a distribution center. Being the final stage of the logistic process, it directly determines the customer experience and overall operational efficiency of the supply chain parties.

Last-mile delivery from the looks of it is quite challenging and complex as it involves tight delivery deadlines, varying delivery locations, multiple stops, and whatnot. Companies these days in order to intensify their operational efficiency are employing various fleet management software that could help make last-mile delivery a success.  

Let’s explore the top 5 last-mile delivery companies 2023 in Middle East regions that are focused on timely order fulfillment, customer satisfaction, and profitability.

Top 5 Last-Mile Delivery Companies in the Middle East 

Owning the wave of rising online shopping in Egypt and the Middle East regions, many last-mile delivery and logistics companies as following have evolved to meet the needs.

Aramex

Aramex is one the most established and popular organizations that is known for offering the most efficient logistics services in the Middle East. Aramex introduced a crowd-based delivery platform “Aramex Fleet” in Saudi Arabia. This platform connects people in Saudi Arabia with a last-mile delivery system to fulfill their day-to-day sustenance needs. 

They are working towards bringing more disruption through innovation and technology in the last-mile delivery to be able to fulfill e-commerce requirements in Egypt and the middle east. 

Aramex upon researching found that deliveries enabled through What3Words (a proprietary geocode system) were 40% quicker and has a great role in decreasing the driver’s distance. As an expansion strategy for their last-mile delivery management, they adopted the collaboration with What3Words to streamline and increase their operational efficiency.

Fetchr

Fetchr is yet another famous last-mile delivery company in the Middle East. This company is known for leveraging advanced GPS tracking solutions to easily locate customers in a wide geography.  

The company has compiled, that generally, 30% of the packages get undelivered because the driver or delivery person fails to locate the customer. This is why, they offer their services through a mobile-first interface integrated with an advanced GPS tracking system that lets delivery agents deliver packages to the right customers in the shortest TAT.

Additionally, Fetchr leverages algorithms through top last-mile delivery systems to match the packages or parcels with pick-up and drop-off points. The flexible services offered by the company let the customers easily select a time slot. They as well provide options for drop-off to a safe, alternate place or to a receptionist (in case the recipient is unavailable).

For improving last-mile delivery, the company has increased its pick-up time, which is just less than 45 minutes.

Bosta

Bosta, founded in 2019 is one of the fastest-growing courier companies in Egypt. They are redefining the shipping, tracking, collection, and delivery process all through innovative tech solutions and efficient operations.

With about 25+ hubs and 15,000+ merchants associated, the company is making some waves in the Egyptian local shipping markets. 

Bosta offers efficient and affordable last-mile delivery management. Starting from 30 EGP, their pricing suits documents and smaller packages. Their last-mile delivery services cover various locations in Alex and Cairo, with an option for Next Day Delivery. 

With quick and convenient services, Bosta ensures prompt package delivery. Moreover, they provide cash collection and digital logistics solutions, making them a formidable competitor for local organizations in a competitive market segment.

Talabat

Talabat is one of the leading last-mile delivery companies located in the Middle East, known for delivering food and grocery. Serving customers across the region, Talabat through its integrated platform connects customers to nearby stores and restaurant chains.

They leverage cutting-edge technology and have a vast network of delivery partners to fulfill doorstep deliveries. They delight customers with daily essentials and food through the seamless and sophisticated delivery model.

They offer a user-friendly app for easy order placement, real-time tracking, and transparent communication throughout the entire delivery process. With a focus on customer satisfaction and breakthrough innovation, they have added greatly to Middle East’s culinary and grocery landscape

Zajel

Zajel, founded in 2008, is one of the leading & fastest-growing last-mile delivery companies based in the UAE. They are known for offering cutting-edge, reliable & quick logistics solutions from the first mile to the last. 

By leveraging a customer-centric approach and state-of-the-art technology, Zajel caters exceptional last-mile delivery services to businesses and individuals for seamless delivery experiences. This company provides real-time tracking of goods in transit, ensures secure handling, and has less TAT for delivering documents, parcels, and packages.

Their commitment to excellence and pool of talented staff have helped them earn a name for themselves as a trusted last-mile delivery partner in UAE.

In recent years, there is a rise in e-commerce and increased consumer expectations in Middle East regions. Now there is a growing focus on improving last-mile delivery services to meet the demands of the modern market. 

This is when the above players come and dominate the landscape with better route optimization, real-time tracking, and efficient communication between drivers and customers. For other players, it becomes crucial to choose last mile delivery software that provides the same inputs the above giants’ leverage.

Conclusion

The above top 5 last mile delivery companies in the Middle East are revolutionizing e-commerce and the overall supply chain process with great innovation, reliability, and speed. Delivery partners like Aramex, Zajel, Talabat, Bosta, and Fetchr are emerging leaders, each known for their unique proposition and customer-centric approach. 

Their attention to advanced technology like last mile delivery software for real-time tracking and efficient operations is helping them ensure seamless and timely deliveries. They have learned ways to steer ahead in the diverse and dynamic market of tech-savvy online shoppers in the Middle East.