Camera or no Camera? Should You Show Your Face?

Camera or no Camera? Should You Show Your Face?

Jon Nordmark 18/06/2021
Camera or no Camera? Face or no Face?

It looks like ~40% of Zoom users expect you to turn on your camera.

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Maybe, philosophically, it's about transparency? Proving that you're not doing the dishes during a meeting (which happened to me last week -- we listened to clank, clank, clank as someone forgot to mute).

"CAMERA ON" is often best. Reasons:

If you're invisible, ~40% of your co-workers or customers may think you're not listening or inconsiderate.

Turning on the camera makes you accountable.

Facial expressions and body language transmit 55% of communication.

When a message is important, the way you convey it is equally important. It's easy to resort to email. But, if you can't be together in person, resorting to Zoom or a phone call is 2nd best. And resorting to Zoom with a camera is first best. It may not be quite as effective as face-to-face meetings, but it is far more effective than other mediums like email.

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The 34X improvement number (above) was research reported in Harvard Business Review (HBR). The study's 45 participants each asked 10 strangers to complete a survey. Half of the requests were emailed while the other half were done in person. The exact wording was used for both groups. The experiment found that the face-to-face requests got 34 times more positive responses than the emails. 

Around 93 percent of communication effectiveness is determined by nonverbal cues, according to another UCLA study."

And, that’s not limited to strangers. Studies have found that even your closest friends can’t interpret your emotions in emails," according to this 2019 article about non-verbal communications in Balance Careers. This might carry over to Zoom calls where face-is-not-present.

In the case of Zoom, if your camera is turned off, you lose the facial expression aspect of communication:

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Effectiveness and Building Trust

When communicating -- if it's important -- and if you want to build trusting relationships -- it's probably best to show your face.

Face-to-face works best and Zoom with the camera ON is probably 2nd best.

If an interaction is not as important, a phone call or Zoom with the camera OFF allows participants to hear your voice intonation. So those are probably 3rd and 4th best.

Lastly, when communication is transactional and feelings can't be hurt, then use Text + Picture solutions like Slack, Facebook, Instagram, Snapchat, Email, SMS.

That said, during a meeting or when a conversation is important, I try to be a Camera ON guy. While I'm not always perfect and I have to work at paying attention sometimes, I do believe Camera On builds relationships -- as effectively, professionally, and politely as possible.

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Jon Nordmark

Retail Expert

Jon has been the Co-Founder & CEO at Iterate.ai since 2013.He served as Chief Executive Officer, Chairman and President at eBags, Inc. since  Prior to ebags Inc., he spent eleven years at Samsonite and worked on several projects. During most of his time at Samsonite, Jon directed the research, design, development, marketing and lifecycles of products introduced into over 20 different distribution channels - from warehouse clubs to department stores to mass merchants and even military accounts. In 1999, with a law firm and the Denver Mayor's Office, he Co-founded Startup Basecamp. As a believer in the startup ecosystem, Jon serves as an Advisor/Investor at young companies, such as, Nuzzel.com, Runa.com, Turnto.com, Clearhead.me, RedTricycle.com, EgoBoom.com, PressPay.com, Houserie.com and RentalRoost.com, BazaarVoice, BlogMutt.com, uGift.com.ua, advicewallet.com, YourSize.co and uMix.tv. He continues to help organize this day-long educational summit which draws about 500 attendees each year. He was selected as Ernst & Young Entrepreneur of the Year for the Rocky Mountain Region in 2003. He received the Colorado Technology Association's Lifetime Achievement Award, after receiving the award he established the Colorado chapter of Founder Institute. Jon holds a Bachelor’s degree in Business from the University of Colorado Boulder - Leeds School of Business. 

   

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