It’s no secret that we all live in a very fast-paced world today. Information is coming at us from all directions! Yet, with access to so much information, why are so many people experiencing health issues and feeling unfulfilled in their lives?
Most business practices can be improved by considering who the end user of said practice is, and how he or she will interact with it. For example, we often set up our support departments to easily give both customer and support agent a smooth experience in verifying security and in exploring the options available to them. We think about how it would be in the client’s shoes when arranging our own expertise to deliver the best experience possible. We pay supplier invoices as soon as possible, because we know that if the roles were reversed, we would appreciate the same.
This characteristically pungent comment is from H.L. Mencken’s 1956 collection, Minority Report: H.L. Mencken's Notebooks (Johns Hopkins University Press edition, 1997, p. 264):
With some people, connections come easy. Maybe you have a similar background, shared hobbies or a mutual friend. With others, however, you may not have much in common, which can make it harder to connect. If leaders aren't careful, this can also make these individuals harder to lead.
For Aristotle, ‘patience is bitter, but its fruit is sweet'.
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