Exemplary customer service is essential for a modern business to survive and thrive.
Live chat in apps and on websites has proven to be an effective customer service strategy. Olark is a top live chat provider, and has won five Stevie awards for customer service in its 10 years of service.
Olark supports your sales and support teams by providing them with real-time customer data captured via live chat. It feeds the data directly into your CRM or stores it in its system. It uses Google Analytics to derive insights about customer behavior from the data.
While Olark boasts many powerful features, it comes at a hefty price tag that small businesses may not be able to afford. This has led to the emergence of cheaper Olark alternatives.
Before you start evaluating Olark alternatives, you need to know what these tools are competing against. So, we’ve listed the standout features of Olark, which you can use as a benchmark for comparison.
Here’s why more than 40,000 customers love Olark:
That is indeed an impressive list of features for a live chat platform provider. Let’s see which Olark alternatives are capable of outperforming Olark.
The marketplace is flooded with live chat software with varied features and prices. But not every platform can meet the needs of your business. You need to carefully weigh platforms and invest in one that fits your budget and objectives.
To help you take an informed decision, we’ve compiled a list of 11 Olark alternatives, and reviewed them thoroughly. Here we go:
The first free alternative to Olark on our list is tawk.to. You can add its plugin to your websites, apps, or blogs without worrying about the OS and browser.
The platform has no premium or freemium plan, just a single full-featured pack that’s free for life. If you don’t need the platform but only agents, you can hire one for rates as low as $1 per hour.
Freshdesk is another robust live chat software solution. Apart from the standard features, it also has cloud enablement. This makes your platform scalable and accessible. As your business grows and visitor volume expands, the platform scales up in sync.
After the 21-day free trial, you can sign up for one of their paid plans.
If you’re a smart business owner and marketer, you’ll know the importance of providing good customer service. UserEcho’s live chat helps you do just that. It delights your website and app users with prompt answers and smart suggestions.
The software solution is priced at $19 per month per agent if you pay annually.
Pure Chat is another handy Olark alternative which offers powerful features in its free plan.
Even non-technical folks can install the software easily. Simply export its plugin to your website or app, customize the chat interface, and start chatting.
You can meet your customers where they are and serve them well.
All of the above features are available in the free plan. If you need analytics and contact history, you can opt for their paid plans for $39 and $79 a month.
Intercom is a multifaceted live chat platform with an affordable price tag. You can plug it into your web, iOS, and Android apps or websites. It unifies communication touch points such as email, social, and apps to give you a panoramic view of your customer engagement.
They have separate packages for lead generation, customer service, and customer engagement. There’s also an All-in-One package starting at $87 per month. At this price, you get live chat, analytics, customer data, and targeted messages.
A formidable competitor to Olark is Zendesk Chat. The live chat platform helps you keep your customers engaged.
Using it, you can solve their queries and move them along the funnel efficiently. Its proactive approach towards customer service can increase your sales revenue exponentially.
Their free plan offers one concurrent chat, chat ratings, and history. The paid plans start from $14 monthly per agent.
Do you want to retarget customers with in-app messages and emails? Or offer support to customers across channels?
Then Crisp.chat is the live chat platform you need. This Olark alternative can help you convert random visitors into warm leads and sureshot customers.
Shane Barker is a digital marketing consultant who specializes in influencer marketing, content marketing, and SEO. He is the Co-Founder of Attrock, a digital marketing agency. He has consulted with Fortune 500 companies, influencers with digital products, and a number of A-List celebrities.