Dominic has spent 14 years working in sales, marketing and business management within the IT sector. He has held executive positions at Peer 1 Hosting, IT Lab and Rackspace. At Peer 1 he built the UK business to £30m run rate in 5 years. He won many awards for creating a great place to work. At Rackspace Dominic built the UK company from four to 150 staff, and increased annual revenues from £595,000 to £25 million in just four years. Under his management, Rackspace was recognised as one of the most outstanding workplaces in Europe, and won several service awards for its Fanatical Support TM. Dominic has a BSc in Agricultural and Food Marketing from Newcastle and a MBA from Sheffield Business School. Dominic is also a regular public speaker on creating great places to work and achieving continuous client satisfaction and an assessor on the Sunday Times Customer Experience Awards.
Do you get a hit from new ideas? Does your serotonin peak when you think about a different approach? And take a nose-dive when you have to implement the activity? You’re not alone.
You’ve got a problem. Something needs fixing in your business.
You know the importance of listening to customers.
Here’s a question for you. Who runs your recruitment? Your HR Manager? Or is it out-sourced? It staggers me how something that’s so critical to success is often delegated to someone who wouldn’t know a talent strategy if it bit their head off.
What does the future hold for your business?