Artificial intelligence (AI) can help human resource management (HRM) to eliminate repetitive tasks, accelerate the search for talent, reduce employee attrition and improve employee engagement.
For investments in AI for HR management to make practical sense, businesses must learn to recognize and assess the true financial impact made by the technology.
While the debate on whether AI will replace human resources or not rages on, the more forward-thinking organizations have already started preparing for the age of automation. They are broadly in agreement that AI will do more good than harm for both employers as well as employees. In line with this attitude, these organizations are well on their way to leveraging AI technology to support and empower their human workers. The most obvious way they are doing this is by using AI for HR management.
However, despite the consensus that the use of AI for HRM applications is beneficial, there is a lack of clarity in gauging the true impact of using the technology.
It is easy to pinpoint the first-order consequences of using any technology. In fact, at its core, pretty much every technological solution adds either accuracy, efficiency or convenience to some specific task. While assessing the financial impact of any solution, a lot of businesses stop at this level of analysis. As a result, their assessments fail to accurately capture the results achieved by the technology.
To have a clearer picture of a tool’s impact, businesses need to look at the cascading effects of the gains in efficiency and convenience. One of the things that businesses ignore while analyzing the returns on an AI-based HRM project is the value of innovation that is a direct result of using the technology.
It has been stated countless times that when AI automates most jobs, humans will only be required to perform high-value tasks that involve creativity and innovation. The ability to create and innovate in certain domains is often only possessed by a few. Assessing such abilities is extremely hard to even for the most seasoned recruiters. While AI can’t exactly identify the best candidate with absolute certainty, it definitely makes the job of doing so less error-prone. As a result, employers using AI in recruitment can hire the right kind of people for every job.
While selecting ideal candidates is undoubtedly hard, quantifying the value of an ideal or near-ideal employee is even harder. This is especially the case when such employees work together to make revenue-boosting innovative breakthroughs for the organization. Businesses must consider this kind of value addition when assessing the return on investments in AI for HRM operations. Similarly, businesses can look at other areas where the recruitment or retention of valuable employees leads to financial gains while evaluating the impact of not just AI but also other technologies.
Naveen is the Founder and CEO of Allerin, a software solutions provider that delivers innovative and agile solutions that enable to automate, inspire and impress. He is a seasoned professional with more than 20 years of experience, with extensive experience in customizing open source products for cost optimizations of large scale IT deployment. He is currently working on Internet of Things solutions with Big Data Analytics. Naveen completed his programming qualifications in various Indian institutes.