Sickcare as a Service

Sickcare as a Service

What is a business model? There are many types of business models for companies in the business of medicine. In fact, not having a VAST business model is one of the top reasons why your business will fail.

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One example of a business model that is common in the technology world is software as a service (SaaS) which has been expanded to include almost anything as a service (XaaS), like data as a service.

Software as a service (SaaS ) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as "on-demand software", and was formerly referred to as "software plus services" by Microsoft. SaaS is typically accessed by users using a thin client, e.g. via a web browser. SaaS has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization,[3] accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.

Maybe you have noticed that many technology (Applecare), communications(Verizoncare) and media/cable (Comcastcare) companies are taking a bite at the sickcare quality, cost, access and experience problems in Sickcare USA. One unfortunate result would be if they employ a sickcare as a service model.

The last time I went to an Xfinity store, against my better judgement but in response to my better half, I bought something and was told installing it was as easy as pie. After several return visits, 2 hours on the phone with tech support and a subsequent visit by a technician who seemed to be the only one who held the keys to the cable kingdom, did I finally get it to work. Did I mention the salesperson in the store took some time away form texting to ask me to be sure I gave her a 10, since anything less than that was unacceptable and probably was used as part of her compensation formula?

Beware of non-sickcare entrepreneurs using a sickcare as a service business model. Waiting for tech support to help you with your rising blood sugar to save having to pay a knowledge technician to come to see you is not a viable sickcare business model, particularly when your employer is paying the freight.

Arlen Meyers, MD, MBA is the President and CEO of the Society of Physician Entrepreneurs on Twitter@ArlenMD and Co-editor of Digital Health Entrepreneurship.

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  • Chelsea Brown

    The best thing a person can do is hang up the phone if the call sounds like a scam.

  • Donna Owen

    Never give out personal information

  • Priya Chauhan

    Good article

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Arlen Meyers, MD, MBA

Former Contributor

Arlen Meyers, MD, MBA is a professor emeritus of otolaryngology, dentistry, and engineering at the University of Colorado School of Medicine and the Colorado School of Public Health and President and CEO of the Society of Physician Entrepreneurs at He has created several medical device and digital health companies. His primary research centers around biomedical and health innovation and entrepreneurship and life science technology commercialization. He consults for and speaks to companies, governments, colleges and universities around the world who need his expertise and contacts in the areas of bio entrepreneurship, bioscience, healthcare, healthcare IT, medical tourism -- nationally and internationally, new product development, product design, and financing new ventures. He is a former Harvard-Macy fellow and In 2010, he completed a Fulbright at Kings Business, the commercialization office of technology transfer at Kings College in London. He recently published "Building the Case for Biotechnology." "Optical Detection of Cancer", and " The Life Science Innovation Roadmap". He is also an associate editor of the Journal of Commercial Biotechnology and Technology Transfer and Entrepreneurship and Editor-in-Chief of Medscape. In addition, He is a faculty member at the University of Colorado Denver Graduate School where he teaches Biomedical Entrepreneurship and is an iCorps participant, trainer and industry mentor. He is the Chief Medical Officer at and and Chairman of the Board at GlobalMindED at, a non-profit at risk student success network. He is honored to be named by Modern Healthcare as one of the 50 Most Influential Physician Executives of 2011 and nominated in 2012 and Best Doctors 2013.

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