AI chatbots are designed to interact with and engage the customers visiting a company’s website or social media pages.
Gradually, companies are switching to AI chatbots due to the various benefits it offers. However, there are still some shortcomings that can lead to customer dissatisfaction.
Wondering if you should invest in AI chatbots? You must understand the shortcomings and strengths of AI chatbots before implementing it in your business model.
Here we have given an outline of what to expect from AI chatbots.
Here are some of the key strengths of AI chatbots that make them so useful for businesses.
Here are the key shortcomings of AI chatbots.
Most of the businesses benefit from using AI chatbots, but if your business needs personalized customer handling, then you will need a trained customer support team along with chatbots.
If you want to explore more strengths and shortcomings of AI chatbots, then check out the infographic below.
You can also check out my blog ShaneBarker.com where I have reviewed various conversational AI platforms. This will help you understand how these chatbots can improve your business productivity.
Infographic via ShaneBarker.com
Shane Barker is a digital marketing consultant who specializes in influencer marketing, content marketing, and SEO. He is the Co-Founder of Attrock, a digital marketing agency. He has consulted with Fortune 500 companies, influencers with digital products, and a number of A-List celebrities.