John is the CEO of LearnLoft, author of, F.M.L. Standing Out & Being a Leader and host of the 'Follow My Lead' Podcast. He writes or has been featured on Inc.com, LinkedIn Pulse, TrainingIndustry.com, eLearningIndustry.com, CNBC Money, and more. John completed his education at the University of Maryland College.
I was staring at my computer screen at 6PM on a Friday finally relieved that my team had gone home. It had been 4 weeks since I inherited this group, and either I was the worst leader in the free world or they were unable to be managed. It was just about this time, that I ran across a quote from Simon Sinek:
I read at a snails pace, but when I picked up The Hard Thing About Hard Things by Ben Horowitz, I breezed through pages like the book had somewhere to go.
I will never forget this moment. I was an enterprise sales rep selling complex B2B sales performance improvement solutions. A prospective customer requested a face-to-face meeting with their executive leadership in the room. Doing what most reps do, I pulled my VP of Sales (a man I respected a great deal) into the loop and requested he make the trip west with me.
I monitored from afar for a few weeks. Watching how employees worked; communicated; engaged with clients; how they used their time. I had just inherited team members who were over qualified for the positions they held. But for some reason, their work output wasn’t moving the needle. The business was made up of individuals whose talents were stifled by the lack of a leader to guide them in their professional development.
As I opened the email with the subject line "unauthorized use of email list by your organization" I was eager to see what was inside. In big bold letters it read "Your organization has not licensed the use of this information." It was clear, without knowing, we had made a mistake of using an email list that we were not authorized to use. The email list was filled with thousands of business leaders tasked with the development of employees -- people our company could directly help. It was painful to read, because this list was a major key to our marketing strategy for our new mobile learning platform.
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