Are There Gender Differences In Workplace Communication?
What have you noticed in your workplace? Are there differences in the communication style of men and women? And, if there are, which style is better?
- 01/02/2019
- 3
Customer Centricity Takes Collaboration
A customer-centric culture is not just about offering good service. It’s a way of doing business that provides a positive customer experience before, during and after the sale in order to drive repeat business, customer loyalty and profits.
- 29/01/2019
- 5
How To Make Organizational Values Come Alive
A sales manager read an article about his company’s refusal to deal with any country where “under the table” money was part of the negotiation process. He circled the article and wrote the words Right On! in the column, and mailed it to his CEO. The attached note said: “I’m proud to work in a company whose values reflect my own.”
- 25/01/2019
- 4
Fascinating Facts About Eye Contact
Did you know that eye contact is like Goldilocks and the three bears?
- 16/01/2019
- 7
What if Your Career Depended on Your Ability to Catch a Lie?
Deception is in the headlines and on the national stage. But it is also in our workplaces. Your ability to spot liars - and not be deceived by empty promises or fabricated information - may be the crucial factor between professional success or failure. So how good are your deception detection skills?
- 13/01/2019
- 4
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