Lindsay is a Brand Strategist and Founder of Ironclad Brand Strategy, which builds brands using an exacting and analytic method. Her background as a P&L owner at Clorox fostered a deep appreciation for the executive charge: to create sustainable value. Ironclad advises companies from burgeoning startups to national corporations, including Zulily, IMDb, T-Mobile and Starbucks. Lindsay holds an MBA in Business from the University of California Berkeley, Haas School of Business.
Mistaking messaging for brand is like mistaking a house for its paint color. Your brand positioning is the real estate – the “position” – you own in the mind of your customer. When chosen deliberately and honestly, that position is both meaningful to your customer and unique to your business.
Time travel for a minute. It’s 1975, and Procter & Gamble has just created Bounce laundry dryer sheets. This is a new category, so the world did not yet know what dryer sheets were. Prior to this, there was no such thing as dryer sheets. And Bounce launched this brand-new type of product with a functional benefit of wrinkle-free clothes. Because this Bounce dryer sheet contains wrinkle-relaxing ingredients, you put them in the dryer, and voilà, your clothes are wrinkle-free.
“Brand” is one of these words that gets used so broadly that sometimes it’s hard to know what someone really means when her or she uses it.
"People can only buy from your business if they have first paid attention to it. And attention is a scarce resource these days."
Brand is neither purely analytical nor solely emotional – it’s both.
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