I brush my teeth everyday but I floss just a couple times a week. What’s the difference?
My daughter was learning 4 digit numbers in school. For practice, I asked her to write numbers from 999 to 1099.
In the 90s, Amazon did something in the customer service space that persists today. Like many companies, Amazon added a 1-800 number that enables consumers to speak to a customer service representative, but it’s impossible to find on the website. Companies deliberately make this number difficult to find because paying agents to handle calls is expensive, and companies seek to avoid it at all costs. What Amazon and others do is attempt to provide some sort of self-service filtering that prevents everyone from calling it when they don’t need to.
Abraham Lincoln is widely considered to be one of the greatest presidents of the United States. Consider his accomplishments, including keeping the Union together during the Civil War and signing the Emancipation Proclamation to put an end to slavery. By all accounts he was an exceptional leader, husband, father, Christian and mentor during his life. But what’s often left out of the story of President Lincoln is the path of obstacles and the pain he encountered in his life prior to being elected president.
We can always argue the management layers needed in any kind of organization, but the trend seems to be that it should be flatter and flatter. The latest company to go down this road in a public way is Tesla which is undergoing a major organizational restructuring in these months.
I knew immediately something was wrong. Her shoulders slumped a little, she was walking slower than normal and as I looked into her eyes you could start to see tears beginning to form. I quickly pulled her aside and asked, “Can you tell me what’s going on?” Before she could even get out a word, the tears began to stream and her head dropped. As I gave her a hug, I sensed relief as she let it all go.
As a small business owner, you have a lot on your plate. From managing product quality to providing the best service, it can all become overwhelming quite quickly. So it does get very stressful when you put in all this effort, but the results don’t come through. You spent so much time building your business that you forgot about your brand.