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6 years

4 Key Reasons Employees Quit but Don't Leave

As I watched from afar my suspicions were confirmed. He quit but kept coming in every day. He was doing just enough to stay off his manager's radar, but I knew his days were full of boredom, surfing the web, complaining, and waiting for the weekend. 

6 years

The Business of Inclusion - LGBT Experiences in Asia

What do Alan Joyce, CEO of Qantas, Inga Beale CEO of Lloyd’s of London, Marion McDonald, CSO APAC at Ogilvy have in common besides being top executives? They are gay. How many Asian top executives can you name?

6 years

Collaboration Takes 6 Levels of Trust

When I speak on Collaborative Leadership, I talk about trust having these six distinct levels:

6 years

Importance of Customer Service in a Business

The famous saying goes “it takes years to build a reputation but just moments to ruin it.” This quote effectively addresses the importance of keeping a customer happy and satisfied. Customer service is a term that you might have come across often while purchasing a product or even while promoting a product. Since customer service and the success of a business are codependent, businesses are now focusing more on delivering excellent service to their customers. Customer service is the way a business is able to serve a customer, which indirectly reflects your brands values.

6 years

The 5 Business Lessons I learnt from the Zara Founder

I read an amazing write up about the world’s richest man – Amancio Ortega in the latest issue of the Economist, and was humbled to learn five critical lessons from his story:

6 years

Alexa, How Far Are You Going with Customer Convenience?

“Alexa, order batteries.” “Hey Cortana, add milk to my grocery list!” “Okay Google, what are best deals at Walmart today?” While a substantial chunk of avant-garde tech-savvy consumers will have already smelled out what’s been cooking here, allow me explicate for my technology-challenged readers, somewhat like me.

6 years

Please, Stop Freaking Out About a Crypto Crash

Too much rhetoric isn't good for crypto. OK, so first off, despite what Jordan Belfort, Robert Schiller, Joseph Stiglitz and other so called financial gurus say, it is important to understand that they have a high chance of being right whatever they say.

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